Blu-ray Upgrade Program FAQs

A: Unfortunately at this time the program only ships to the Continental US, Hawaii, Alaska, and Puerto Rico.

A: The Blu-ray discs are the same you would find in a retail store. They come complete with the typical case, cover art, bonus materials, etc.

A: You may only upgrade to the same movie on Blu-ray. For example, assume you own Blood Diamond on HD-DVD. You may only upgrade to Blood Diamond on Blu-ray.

A: You may upgrade up to 25 different movies per household. Also, there is a limit of 1 copy per movie.

A: You send your HD-DVD cover art sleeves to our processing center. We will match your cover art to your order, and then ship your new Blu-ray discs. For some box sets, special instructions will be listed on the page where you select your HD-DVDs.

A: The cover art sleeve is the insert that serves as the front and back cover of your HD-DVD. This must be intact and include the UPC.

A: The paper cover art sleeve should be easy to remove when the case is open. If you fully open the case, the cover art should nearly fall out.

A: We've included as many Warner Bros. HD-DVDs as possible. In some cases, the movie has not yet been released on Blu-ray and, therefore, is not eligible for the Red2Blu program.

A: Your prepaid postage label includes delivery tracking. The tracking number is located below the dotted line in the box labeled "Online e-Label Record." Please visit: http://www.usps.com/shipping/trackandconfirm.htm?from=global_header&page=trackandconfirm.

A: Your prepaid postage label includes delivery tracking (see above). We will also send you an email when your new Blu-ray discs ship. You will be able to track the Blu-ray discs through the UPS or USPS tracking system.

A: Unfortunately at this time the program only ships to the Continental US, Hawaii, Alaska, and Puerto Rico.

A: Red2Blu is brought to you by WBshop.com, the Official Online Store of Warner Bros. Studios.

A: WBshop.com has information on Warner Bros. Blu-ray discs. Usually, Blu-ray and HD-DVD have the same Main Feature content. In some cases, Special Features may differ.

A: It usually takes 4-5 weeks to complete the entire transaction. We will provide you email updates during this time so you know the status of your order.

A: Flat fee shipping and handling is $6.95 on your entire order shipped within the Continental US. The fee is $8.95 in Hawaii, Alaska, and Puerto Rico.

A: Yes, you can mail the cover art without the label. However, the label includes a barcode that identifies your order. If you choose to not use the label, please include it inside your envelope. Please send to:

ATTN: Returns
1101 Highview Drive
Webberville, MI 48892